Warranty Lookup
Returning and Exchanging Product – temp
- What is an RMA # and why do I need one?
- How to get an RMA #
- Standard product return rules
- If you are returning NON-DOA (Non-Dead on Arrival) product
- If you are returning DOA (Dead on Arrival) product
What is an RMA # and why do I need one?
RMA stands for Return Material Authorization. You’ll be issued an RMA number by our support staff in the event you elect to return product because it is defective (DOA) or for another reason. The terms for returning DOA and non-DOA equiptment is different.
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How to get an RMA #
Contact our support staff by :
- Calling us at (410)239-6808 between 8:30am and 5:00pm EST, Monday through Friday
- Filling out the help desk form
- Filling out the contact us form
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Standard Product Return rules
A Return Materials Authorization (RMA) number is required for ALL returns. Products returned without an RMA number will have their shipments refused and returned.
An RMA number is valid for 30 days.
The RMA number should be visible on the shipping label. DO NOT WRITE ON THE PRODUCT BOX – this will void your RMA # and make your product unreturnable.
TCGbarcode does not accept returns of print heads, bar code media, software or service contracts.
Misships must be claimed within 15 days of TCGbarcode invoice date.
Product must be sent back to the customer in the following circumstances:
- If a product is returned missing any components sent with the original order.
- If the condition of the returned product is in any way misrepresented.
- If the received product is damaged in any way.
- If there is not a valid and visible RMA number.
- If a product returned on a DOA is tested as a full functioning product.
- If product is received over 30 days after the date the RMA number is issued.
- If a product is not returned in the original packaging and/or box
Products that show signs of use are not returnable to TCGbarcode as non-DOA.
Customer is ultimately responsible for the condition of the returned items. These policies should be communicated to their end-user customers.
Customer is responsible for costs incurred by TCGbarcode due to misrepresentation of the condition of product.
Customer is responsible for freight when returning products.
Product that is discontinued or obsolete from the supplier does not qualify for a return.
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If you are returning NON-DOA (Non-Dead on Arrival) product
The standard product return rules listed above all apply in addition to the following terms:
- NO open box returns for non-DOA products. Product box must be clean and undamaged, with no marks of any kind. This includes writing, stamps, or shipping labels, i.e., written RMA numbers. All products must be double boxed.
- Original manufacturer’s packaging, both inside and outside must be used. Returns must be complete with all manuals, cables, warranty cards, static bags, etc., just as the customer received them.
- Customers have 30 days from date of invoice to request a non-DOA return. The RMA number issued is valid for 30 days from issue date.
- There will be a %20 restocking fee on returns resulting from customer error.
- Non-DOA configured product may not be returned.
- Products that show signs of use are not returnable to TCGbarcode as non-DOA.
- For customers on credit terms, credit will be applied to your account when the product is received by TCGbarcode.
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If you are returning DOA (Dead on Arrival) product
The standard product return rules listed above all apply in addition to the following terms:
- Refer to manufacturer’s warranties and returns policies, available on the TCGbarcode web site.
- If the product is tested and the problem is not duplicated, there may be a no problem found fee charged to the customer.
- For customers on credit terms, replacement product will be sent upon receipt of product by TCGbarcode.
